How the New Ride-Hailing Tariffs Are Calculated, According to the Workers' Union

The Indonesian Transport Workers Union (SPAI) has calculated that deductions for online motorcycle taxi (ojol) drivers do not match what was promised in Presidential Regulation No. 27/2026 on the Protection of Online Transport Workers. The regulation requires application service fees to be reduced to 8% from the previous 20%, effective from 1 July 2026, specifically for two-wheeled passenger transport. According to SPAI’s calculations, the deductions borne by drivers are actually larger, reaching 16-24%, including the addition of other components such as an application fee and travel insurance costs. Lily Pujiati from SPAI gave an example where a consumer pays Rp 34,000. The platform deducts an application fee of Rp 5,000 and a travel insurance fee of Rp 1,000. The remaining amount is then subject to the 8% platform fee. From this calculation, the driver receives Rp 25,760, representing a 24% deduction from the consumer’s payment. She added that SPAI also rejects the application of the 8% service fee solely for two-wheeled vehicles, as the Presidential Regulation refers to ‘Online Transport Workers’, meaning all service types, including online taxis, online motorcycle taxis, and delivery couriers. ‘Applying the application service fee only to ojol is a discriminatory practice because it differentiates between one online transport worker and another,’ Lily explained. She stated that the working conditions experienced by all drivers are the same, falling below legal labour standards and being inhumane. This occurs due to wage uncertainty, with daily earnings as low as Rp 100,000, below the minimum wage standard. It also results in long working hours of 12-18 hours per day and a high risk of work accidents. ‘Furthermore, online transport workers also do not receive workers’ rights such as decent wages, eight-hour working days, menstrual and maternity leave, support for workers with disabilities, social security, the right to form trade unions, and collective bargaining,’ she added. SPAI is urging the government to ratify ILO Convention 193 on Platform Workers. The union is also requesting that regulations protecting ride-hailing drivers be included in the deliberation of the revised Labour Law. ‘Simultaneously, the government, specifically the Ministry of Manpower, must immediately include the protection rules for ojol, online taxi, and cargo courier drivers into the employment relationship framework within the deliberation of the new Labour Law revision,’ she said.