Hotel reservations canceled

Hotel reservations canceled

I made reservations for two rooms at the Hotel Chedi Bandung
for the night of Sept. 7, through its reservation office in
Jakarta. The booking was confirmed.

Just before leaving Jakarta for Bandung, I called the hotel
and spoke with the front office staff. I advised him that I would
be arriving before 4 p.m., and that our guests -- Mr. and Mrs.
Robi Sularto Sastrowardoyo -- would be checking in earlier. The
front office staff assured me that he would take care of Mr. and
Mrs. Sastrowardoyo well.

I was surprised to find Mr. and Mrs. Sastrowardoyo at the
hotel lobby -- they had been waiting for two hours -- when I
arrived at around 3 p.m. Mr. Sastrowardoyo was not in his good
health, and was in dire need of a place to rest. Our reservations
were denied. The manager in charge advised us that a certain Miss
Vin had cancelled our reservation the day before.

This is absurd! We never cancelled our reservations. And why
did not the front office staff advise us about the fact when we
called several hours prior to our arrival at the hotel? I agree,
things like this happen. But, only at lousy-managed hotels!

BONDAN WINARNO

Jakarta