Hotel rates

Hotel rates

I am writing in response to Mr. Moch. Norman's letter of Feb.
20, Hotel profiteering. Thank you for bringing the subject to our
attention. At this time, when currency rates can fluctuate as
much as 20 percent in one day, it is often extremely difficult to
give fixed and accurate rates of exchange.

These problems are compounded further in a situation such as
the Idul Fitri holiday period, when banks are closed for three
days, meaning we have no regular access to the changes in
exchange rates.

However, we recognize that your claim is a legitimate one and
raises an issue that affects all hotels.

Taking note of your experience, we have now made it policy to
clearly display our bookkeeping exchange billing rates. It has
never been our intention to profit from the current situation
because all our exchange rates are based on available rates from
Bank Indonesia.

We have maintained as policy all our other prices (F&B) in
rupiah, which is not the case of all hotels. Also, we have
extended/established a package for Feb. 15 to March 31 with a
fixed exchange rates of US$1 = Rp 6,000 -- valid for ASEAN
passport and KITAS/KIMS holders.

We are hoping to welcome you again in the hotel, and hope you
have good memories of our hotel.

FREDERIC FLAGEAT-SIMON

General Manager

Novotel Lombok

West Nusa Tenggara