Hospital receives ISO 9002

JAKARTA (JP): Privately run Mitra Keluarga Hospital has been awarded with the ISO 9002 for meeting international quality health care standards.

The East Jakarta hospital is the first Indonesian hospital to receive the international certification.

The hospital's marketing manager, Rudy Cahyadi, said here yesterday that the Switzerland-based Societe Generale de Surveillance (SGS) granted the certification after conducting an in-depth examination at the hospital last month.

"We received the ISO 9002 certificate from the certification company on Nov. 28, or about a week after the inspection," he said.

Rudy said the inspection team, which included SGS Indonesia president Eric Roger and two auditors from New Zealand and Singapore, examined "almost every single tool and service available in our hospital".

"The examination covered our operating procedures, doctors, nurses, administration staff, admission fees and how we treated patients that are ready to leave the hospital," he said.

Rudy, however, could not give details about how much money his hospital had spent during the ISO certification process.

"I have no idea about the price," he said. "The problem is it isn't easy to receive the accreditation even though your company might have enough financial sources to invite the SGS team."

The private hospital is managed by PT Putramas Muliasantosa, a joint venture between PT Enseval of the Kalbe group and their foreign partner, Health Care of Australia.

Putramas Muliasantosa president Walter Kmet said that the group had made the commitment to earn the ISO 9002 accreditation 18 months ago. (bsr)