Homecoming Travel Plans Changed? Here Are the Rules for Cancelling and Rescheduling Long-Distance Train Tickets

Lebaran homecoming travel plans sometimes must change due to unforeseen circumstances. For those already holding long-distance train tickets from Kereta Api (KA) who need to cancel or reschedule, PT Kereta Api Indonesia (Persero) Daop 4 Semarang reminds passengers of the importance of understanding the latest regulations to prevent ticket funds from being forfeited.

Luqman Arif, Public Relations Manager of KAI Daop 4 Semarang, stressed that the administrative process is now far easier through digitalisation. Passengers are strongly encouraged to use the Access by KAI application to avoid long queues at stations, particularly during the busy 2026 Lebaran transport period.

For those wishing to cancel travel, the following crucial points must be observed to ensure smooth refund processing:

For those wanting to shift departure dates or times, KAI provides flexibility with the following conditions:

For travellers carrying infants (children under three years old), KAI requires the booking of an Infant Ticket. Although free of charge, this ticket must be registered. Children with infant tickets do not receive their own seat and must be held throughout the journey.

Should KAI unilaterally cancel a journey due to operational disruptions, passengers are entitled to a full 100 per cent refund.

For further information regarding the 2026 homecoming service, passengers can contact KAI’s Contact Centre on 121 or via official email [email protected]. Plan your travel carefully so that your homecoming remains comfortable and safe.