Hero Supermarket

Hero Supermarket

On Dec. 3, I did some shopping at Hero Supermarket in Plaza
Senayan. Apart from candies and matches, I wanted to buy a
telephone card. Complications arose when I could not use my
credit card, because telephone cards must be paid for in cash.

I do not understand why a big company like Hero Supermarket
confuses clients by applying two methods of payment. Why the
exception to pay by cash for telephone cards? Another shortcoming
is that personnel is not adequately trained by the company. On
that day, they shouted at each other to ask about code numbers of
the merchandise, all this adding to my bewilderment.

Is it a pleasure to shop at Hero's?

ANASTASIA SIWI TYAS DEWANTI

Jakarta