Hanania Travel Case: Failed Departures, Deadlocked Mediation, and Money Laundering Report

JAKARTA - The Hanania Travel case involving alleged failure to send thousands of Umrah pilgrims has led to a police report at Metro Jaya Police after mediation failed to resolve the issue.

Thousands of pilgrims who paid in full claim they have not been sent on the trip nor received a refund, pushing the matter into legal territory.

The problem began with the cancellation of departures during the Syawal period in March-April 2026, which later extended to June and July 2026 batches.

According to Mareta, initial preparations were normal, with Umrah equipment and visas received as early as 10 March 2026, though flight tickets were not provided.

However, the situation changed as departure dates approached.

“The 18th of March was cited as force majeure due to the Iran conflict and Middle East conditions. Since most of our transit is through Dubai (United Arab Emirates), we were told we couldn’t proceed,” said Mareta.

Initially, pilgrims accepted this explanation.

But suspicion arose when other groups taking direct flights to Jeddah also had their trips cancelled.

The situation escalated further when the June and July batches were also cancelled.

Meanwhile, some pilgrims were reportedly still being asked to make final payments.

To find a solution, the Ministry of Hajj facilitated mediation between pilgrim representatives and Hanania Travel at Ciputra Hotel in mid-April 2026.

During the meeting, both parties agreed on a three-stage refund scheme on 29 May, July, and August 2026.

“The Ciputra Hotel meeting involved group representatives only. Thirty-eight people (representing 38 groups) met with Hanania, including owners Farhan and Nisa. The agreements were reached there,” Mareta explained.