Hanania director liquidates assets to secure refunds for Umrah pilgrims

Amid allegations of fraud, the Hanania Group Umrah travel agency office was besieged by prospective pilgrims who were victims. Seeking redress, the aggrieved pilgrims gathered at Hanania Travel’s office on the 20th floor of Tower 88 in Kota Kasablanka (Kokas), South Jakarta, on Friday, 29 May 2026. To address the issue, Hanania Group’s CEO Ahmad Syah Farhan (ASF) met the pilgrims in person to outline the company’s response. ASF apologised to disappointed pilgrims unable to travel to the Holy Land. He also announced the cancellation of departures scheduled for June and July. “We understand the disappointment, fatigue from waiting and anger of the pilgrims. But I am here to explain the company’s proposed liability measures,” said Ahmad Syah Farhan. “I am here personally not to evade the issue but to meet the pilgrims face-to-face and present the solutions Hanania has prepared,” he added. Additionally, Ahmad outlined two options for the pilgrims to address the situation. The first option is rescheduling pilgrimages to the Holy Land over a six-month period. The company has partnered with other Umrah travel agencies to facilitate the affected pilgrims’ travel. The second option is a refund for clients seeking reimbursement. ASF confirmed Hanania would refund the money within a maximum of two years. This is due to the company prioritising pilgrims who chose the first option. However, Ahmad assured clients he had secured asset liquidation from business associates. These liquidated funds would serve as the primary capital to address the crisis.