Growing Together with Customers, Not Just as a Transaction Service

The competition within Indonesia’s digital banking industry is becoming increasingly competitive, in line with the rising adoption of digital financial services and changing public needs. Customers now require not only ease of transactions but also financial solutions capable of supporting various needs. As a digital bank supported by Astra Financial and WeLab, Bank Saqu is implementing several strategies in 2026 to strengthen its position in the industry. In addition to providing transactional conveniences such as free transfer and administration fees, Bank Saqu also offers various savings products, including Regular Deposits and Busposito, as well as financing solutions through Saku Kredit and Bank Saqu Bisnis Working Capital Credit. Acting President Director of PT Bank Saqu Indonesia, Leka Madiadipoera, stated that Bank Saqu aspires to be a financial partner that grows together with its customers, rather than merely a service for conducting transactions. Amid the dynamic and competitive digital banking landscape, the bank sees the importance of continuously strengthening its relevance to customer needs. Therefore, it is developing solutions that cover daily needs, future planning, and access to financing. This is translated through the development of products such as Saku & Tabungmatic, which help manage finances and build saving habits; Busposito & Regular Deposits to assist with financial planning and fund growth; Saku Kredit to provide financing access for customer needs; and Bank Saqu Bisnis Working Capital Credit to support growing business requirements. Recognising that customer needs are increasingly diverse, the bank’s approach is not to rely on a single product but to build a suite of complementary solutions. While user growth is important, the bank views the quality of customer relationships as equally vital. It strives to build a consistent experience, from ease of use to service security and comfort, and fosters engagement through activities and communities relevant to customer lifestyles. The bank sees broad opportunities as each financial segment has different characteristics, and it serves both individuals and business operators with approaches tailored to their respective needs.