Grab: Ride-hailing complements public transport connectivity
Jakarta (ANTARA) - Grab Indonesia believes ride-hailing services can complement public transport connectivity by serving as a first and last mile link for the public.
Director of Mobility and Logistics Grab Indonesia Tyas Widyastuti said 71 per cent of ride-hailing users surveyed used Grab to connect from or to public transport. Grab’s presentation materials also position the service as a connector to the MRT, LRT, KRL and other modes.
“That is why collaboration with public transport hubs is very important,” Tyas said during the Transportation session at the SBM ITB x University of Glasgow Industrial Summit 2026 in Jakarta on Thursday.
She explained that the first mile is the journey from the starting point to a public transport node, while the last mile connects users from the transport node to their final destination.
According to Tyas, ride-hailing services can fill this need by providing connections to and from existing mass transit networks.
The company, she said, has provided pick-up points at a number of transport hubs, collaborated with MRT Jakarta and become part of the JakLingko ecosystem.
Tyas noted that mobility patterns differ in each region, so the development of transport connectivity needs to be tailored to the characteristics of the network and the travel needs of each area.
“A solution in Jakarta may not be implementable in Boyolali or Bali. So there is no one size fits all approach,” she added.
She cited Jakarta as having the KRL Commuter Line, MRT and LRT networks used by the public for daily mobility, while other regions have different public transport characteristics and travel patterns.
Data from the DKI Jakarta Central Statistics Agency (BPS) recorded that in May 2026 the number of MRT Jakarta passengers reached 3.86 million people, LRT Jakarta 119,185 people, and TransJakarta including Mikrotrans 35.59 million people. On an annual basis, passenger numbers for each mode increased by 5.03 per cent, 11.23 per cent and 6.98 per cent respectively.
Therefore, according to Tyas, mobility services not only need to be fast, but also reliable, safe and affordable in order to complement public journeys using public transport.
In line with strengthening this integration, the Ministry of Transportation is preparing the National Transport System Bill (RUU Sistranas) as a legal umbrella that unifies policies, networks, services and governance across various transport modes.
Director General of Transport Integration and Multimodality at the Ministry of Transportation Risal Wasal previously said the RUU Sistranas is directed at building a connected, integrated and sustainable transport system, so that passenger movement and goods distribution can become more efficient.
The Ministry of Transportation has noted a number of challenges in transport provision, including planning that is not yet fully integrated, suboptimal cross-modal coordination and still limited intermodal integration.
In the RUU Sistranas concept, the government has prepared seven main pillars, namely policy integration, infrastructure, services, digital, funding, sustainable transport and strengthened governance.
The Ministry of Transportation is also continuing to strengthen public transport affordability through the public service obligation (PSO) scheme for railways and buy the service (BTS) for road transport.
Tyas believes collaboration among actors in the transport ecosystem is necessary so that public transport networks and connecting services become increasingly integrated and relevant to the mobility needs of the public across various regions of Indonesia.
“The future of mobility depends on the ecosystem’s ability to build a transport system that is integrated and relevant to Indonesia’s needs,” she added.