Grab Denies Rumours of Exiting Indonesia

Grab has refuted reports claiming the company plans to exit Indonesia, asserting that the circulating information is untrue.

“Grab emphasises that the rumours regarding plans to leave Indonesia are incorrect,” stated Neneng Goenadi, CEO of Grab Indonesia, in a written statement received on Thursday (4/6/2026).

Grab ensured it remains committed to conducting business and strengthening its contribution to Indonesia. The company also affirmed that it will continue to follow government policy directions and support the development of the national digital economy. Indonesia, according to Neneng, remains a vital ecosystem for Grab.

“We have been present in Indonesia for over 10 years, and we are committed to continuing our growth and playing an active role in supporting the lives of the Indonesian people,” she added.

Neneng emphasised that Grab will continue to collaborate with the government, partners, and all stakeholders.

Previously, social media was abuzz with reports that the Singapore-based company was considering reducing operations or even exiting the Indonesian ride-hailing market. This information was disclosed via the Instagram account @ecommurz. The rumours emerged after the company was said to be evaluating the financial impact of a proposed 8% service commission for two-wheeled services.

It was reported that during internal discussions, the primary focus was directed towards efforts to minimise the impact of this policy on the business. Several options under consideration included imposing significant additional fees on both consumers and partners.

However, internal projections warned that such a policy could potentially lead to demand destruction, given Indonesia’s increasingly challenging economic conditions, the shrinking middle class, and consumer preferences for lower prices. Furthermore, one of the final options reportedly discussed involved a partial drawdown of operations, up to the possibility of Grab exiting the Indonesian ride-hailing market.