Grab Addresses Widespread Complaints About Difficulty Obtaining Ride-Hailing Services

There have been widespread complaints about the difficulty of obtaining ride-hailing (ojol) services approaching Eid al-Fitr. Grab has addressed these concerns.

Tyas Widyastuti, Director of Mobility, Food, & Logistics at Grab Indonesia, stated on Wednesday (11 March 2026) that the company is aware of complaints regarding longer-than-usual driver wait times in recent days, particularly in the Jakarta region and its surroundings. Overall, she explained, Grab services continue to operate normally, although at certain times and in specific areas, some users may experience longer wait times than usual.

“This has occurred because in recent times, demand for mobility services and delivery, including GrabExpress, GrabFood, and other services, has experienced a considerable increase. At the same time, the availability of driver partners has also been affected by several factors, including extreme rainfall conditions that caused flooding on several roads, as well as higher-than-usual traffic congestion,” said Tyas.

Tyas added that Grab’s operational team is currently implementing various measures to stabilise driver partner availability and maintain service quality. This includes operational adjustments to ensure a balance between service demand and driver partner availability in the field, particularly in areas with high demand.

Grab will continue to monitor developments in this situation on an ongoing basis. Additionally, Grab will make necessary operational adjustments to ensure that services for users, merchants, and partners can resume optimal operation, particularly ahead of the Ramadan and Eid al-Fitr period when service demand typically increases.

“We remain committed to ensuring that all our services can be used optimally by users while prioritising safety for our driver partners, merchant partners, and users, especially during the period leading up to Eid al-Fitr,” she concluded.