Government Rules to Prevent Internet Data Allowances from Expiring; Indosat Responds

Jakarta, CNBC Indonesia — Indosat Ooredoo Hutchison has confirmed it will follow guidance from the Ministry of Communication and Digital Affairs (Komdigi) on data rollover provisions, including compliance with applicable regulations.

“We will follow the instructions from the Ministry of Communication and Digital Affairs. Whatever the guidance is, we will certainly follow it,” said Reno Rizki Yudha, Indosat Ooredoo Hutchison’s senior vice-president and head of partnerships and innovation, when met on Thursday (15 October 2026).

“Currently, only some packages comply with these provisions. But if they are later made mandatory for all packages, we will comply. The key point is that we will follow whatever regulations are required,” he stressed.

Reno said Indosat would explore various service options while remaining compliant with government rules. The company already offers specific packages with a rollover feature, allowing customers to use their remaining data in the following period.

Indosat is still assessing how to extend the rollover feature across packages under the company’s three brands.

Asked about concerns that the new rules could lead to higher package prices, Reno said the prices and data allowances currently offered to customers were becoming more competitive and represented good value for money.

“For example, last year a customer might have received only 12 GB for Rp50,000. Now, for the same amount, customers can get 18 to 20 GB. So it is better not to look only at the price, but also at the value for money. Over time, consumers are actually receiving greater benefits,” he explained.

According to a report from Komdigi, Indosat has reported 94 packages with measures to protect unused data. Of these, 23 use a rollover mechanism, while the other 71 provide warning notifications seven days and two days before a package expires.

Separately, Communications and Digital Affairs Minister Meutya Hafid said mobile operators generally had yet to fully comply with Constitutional Court requirements and the ministerial circular on protecting unused data. She said the government would continue issuing regular reminders to operators.

“If we set a specific deadline, there is a concern that operators may not act promptly. That is why monitoring will be ongoing, and we will continue to remind them every month,” Meutya said on Tuesday (13 October 2026).