Garuda Indonesia Offers Unlimited Free Rescheduling and Up to 100% Refunds

Garuda Indonesia is offering rescheduling options without limits and without additional fees, as well as refunds up to 100% before flight departure. This policy applies to ticket bookings and travel periods starting from Tuesday (7 April 2026). Reza stated that this flexibility is provided through various flight ticket categories to accommodate diverse customer travel needs. “This initiative is part of the company’s strategic steps to continuously align services with the dynamics of customer needs, which increasingly prioritise flexibility and control in travel planning,” said Reza. For rescheduling, passengers with First Class, Business Class, and Economy Class tickets will receive unlimited flight changes without charge, free of cost. Meanwhile, passengers with promotional Economy Class tickets can make flight changes a maximum of one time without fees. This flight adjustment policy applies to both domestic and international flights. For refunds, international flight passengers in First Class, Business Class, and Economy Class comfort category will receive a 100% refund. Then, international flight passengers in First Class, Business Class, and Economy Class flexible and promotional categories will incur applicable fees according to the flight route. For domestic flight passengers in the comfort category, the refund policy will refer to the selected category with a refund fee starting from 25%. This convenience, he continued, applies to passengers who have not yet flown and is adjusted to the ticket category selected at booking. Through this scheme, said Reza, service users have the freedom to choose the level of travel flexibility according to their preferences. The higher the flexibility chosen, the greater the protection and travel comfort obtained. Garuda Indonesia urges customers to access further information on this policy’s terms through the airline’s official channels, including the official website and 24-hour customer service. “The presence of this policy also reaffirms Garuda Indonesia’s commitment as the national flag carrier in providing aviation services that are always adaptive and relevant to customer needs, amid the dynamics of the aviation industry and the evolving preferences of service users,” explained Reza.