From Paper Ticket Stubs to E-Ticketing: Accelerating Digitalisation in National Parks
The Minister of Forestry, Raja Juli Antoni, has launched the ‘Ayo ke Taman Nasional’ application. This launch represents a digital transformation effort intended to make it easier for the public to access information and visit services for national parks throughout Indonesia.
The launch took place during the opening of the Indonesia Outdoor Festival (INDOFEX), an event widely regarded as a major gathering for hikers. Raja Antoni revealed that Indonesia possesses 57 National Parks and 143 Nature Tourism Parks, noting that annual visitation trends continue to rise.
“Visits to National Parks increase every year. This shows an encouraging trend that our youth are not just interested in shopping malls or staying indoors on their phones, but that outdoor activities have become a mainstream activity that grows annually,” Raja Antoni stated at INDOFEST, Jakarta, on Thursday.
He emphasised that the Ministry of Forestry holds the responsibility to ensure that conservation areas visited by the public provide a safe and comfortable experience. “As the Minister of Forestry, I have a moral responsibility to ensure that the national parks and nature tourism parks you visit are safe, comfortable, and provide a good experience for all visitors,” he said.
Raja Antoni also highlighted the importance of digital transformation in managing national parks. He revealed that when he first assumed office as Minister of Forestry, the ticket sales system in several conservation areas was still conducted manually using a ‘ticket tearing’ method.
“One and a half years ago when I joined the Ministry of Forestry, the ticketing system was still manual tearing. I felt this was ineffective, inefficient, and lacked transparency and accountability,” he remarked.
Consequently, Minister Raja Antoni continues to push for the acceleration of service digitalisation; to date, 93% of National Parks have implemented electronic ticketing systems. Furthermore, the Ministry of Forestry is working to overcome various infrastructure challenges in remote areas through the use of technology.
“Currently, 93% of our national parks are using e-ticketing. Some locations still face internet and electricity constraints, but we are seeking the most efficient technologies, including the use of solar panels, so that even in the most remote areas, we can offer better e-ticketing services,” said Raja Antoni.
Through the ‘Ayo ke Taman Nasional’ application, the public can purchase National Park entry tickets, obtain destination information, and access various services within a single integrated platform.
“Today, I am pleased to launch the ‘Ayo ke Taman Nasional’ application, a platform we hope will make it easier for the public to buy tickets and find information more quickly. Digital transformation is an ambition that has now reached approximately 93% implementation, strengthened by the arrival of this application,” he concluded.