Frequent absence of water supply

Frequent absence of water supply

From Media Indonesia

I have lived in Slipi, West Jakarta, since July 2002 and have
found that the service from the city water company is very poor.

At first I thought it was caused by the S. Parman road
expansion project but was wrong, as even after completion of the
project, the service was still very bad. I often cannot obtain
water supply.

I tried to contact the call center, but to no avail. Then, on
Dec. 10, 2002, there was no drinking water at all, without prior
notice. Only on the following morning was there a notice in the
media that the water supply had been stopped for three days.

I tried to contact the call center again and also the West
Jakarta municipality head. I was told that the head had
complained about this matter to the city water company, but also
to no avail.

The company should be responsive to complaints from the public
and realize that it must serve the public properly.

RETNO TRIANI JOHAN, Jakarta