Forestry Minister accelerates service transformation through digitalisation
Denpasar (ANTARA) - Minister of Forestry Raja Juli Antoni is driving the acceleration of service transformation within the Ministry of Forestry through the digitalisation of various services and licensing processes.
In a statement received in Denpasar, Bali, on Thursday, Minister Raja Antoni said the step was being taken to deliver public services that are faster, easier and more transparent.
“This is an agenda I intend to fix, so that what President Prabowo Subianto wants regarding ease of doing business can be realised,” said the Minister.
“People can do business well because the service is fast, while we also gain satisfaction in providing services and improving our bureaucratic reform index,” he added.
Furthermore, Raja Antoni assessed that changes within the Ministry of Forestry were beginning to show positive results, not only because of regulatory improvements but also changes in mindset and work culture.
“I thank my colleagues at the centre as well as at the regional offices; I feel extraordinary progress. What used to seem impossible is now possible, thanks to the changes in mindset, culture and regulations we have made. We are improving our services, especially to the public,” he said.
To accelerate this transformation, the Minister asked all Echelon I units to map their services in order to determine digitalisation priorities.
Several digitalisation initiatives already under way include national park e-tickets, complaints handling for law enforcement (Gakkum), the Electronic Portal for Natural Plant and Wildlife Transport Letters (Pesats), and the Forest and Land Fire Monitoring System (Sipongi).
According to Raja Juli Antoni, the face of public services at the Ministry of Forestry must also keep pace with the times. He noted that some services still use conventional patterns and therefore need to be improved to become more modern, comfortable and oriented towards the needs of the public.
“I think we can gather all services from each directorate general, then see which ones are priorities to be improved with online and queuing systems,” said the Minister.
“I still see counters that look like electricity payment counters from the old days. Yet good service is already like banking — open, with orderly queues, where people can even choose their arrival time and know their queue number before coming,” he added.
He emphasised that improving services is one of the priority agendas that will continue to be closely monitored.
“Beyond improving the quality of services to the public, digital transformation is expected to strengthen bureaucratic reform while also increasing public trust in the Ministry of Forestry’s services,” he said.