False accusation

False accusation

From Kompas

While shopping at the Citraland branch of Gunung Agung
bookstore in West Jakarta with my sister on July 20, a security
guard said to me: "Sorry ma'am, you have just put something into
your handbag". I was startled and opened my bag before the man to
show that I had not dropped anything into it. He responded
arrogantly and impolitely: "Oh, so you've kept your cellular
phone then?," when in fact I was not carrying any cellular phone
at the time.

The accusation made by the shop guard made me feel embarrassed
in the presence of other visitors. No apology nor follow-up was
made by the guard or the shop's management. Is there no other
more refined and polite way of addressing a potential customer?
How does Gunung Agung select and train its personnel? I appeal to
the attention of the Gunung Agung management.

ERNI A YANTI, Jakarta