False accusation

False accusation

From Kompas

While shopping at the Citraland branch of Gunung Agung bookstore in West Jakarta with my sister on July 20, a security guard said to me: "Sorry ma'am, you have just put something into your handbag". I was startled and opened my bag before the man to show that I had not dropped anything into it. He responded arrogantly and impolitely: "Oh, so you've kept your cellular phone then?," when in fact I was not carrying any cellular phone at the time.

The accusation made by the shop guard made me feel embarrassed in the presence of other visitors. No apology nor follow-up was made by the guard or the shop's management. Is there no other more refined and polite way of addressing a potential customer? How does Gunung Agung select and train its personnel? I appeal to the attention of the Gunung Agung management.

ERNI A YANTI, Jakarta