EXPO BRIEF ( Advertisement)

EXPO BRIEF ( Advertisement)

FOR July 14, 2005

Workshop for relationship managers

Prof. D Ghosh Roy MSc, CAIIB, DBM, CAIB of London, a professional banker with 28 years and experience of more than 500 workshops, will lead a three-day workshop for relationship managers to be held in Jakarta from July 20 through July 22, 2004.

The three-day course will help relationship managers in banks in defining their role clarity and role efficacy. The workshop will also focus on relevant concepts like Value Segmentation Analysis, Life Time Value of Customers, Customer Loyalty Management and Customer Knowledge Management.

The workshop will facilitate relationship managers to prepare a road map for effective relationship management in their work situation.

For information please call PT OTI Transformasi Lintas Internasional. Phone: (021) 8379 5633/5272 or Fax: (021) 8379 4968