Experience with Blue Bird

Experience with Blue Bird

From Bisnis Indonesia

Some time in March, I took a guest of mine to the Soekarno- Hatta airport by a taxi, number T1295, from a company which belongs to the Blue Bird group, known for its hospitality and honesty.

Arriving at the airport, I asked the driver whether or not he could wait for me for half an hour. As the taxi driver agreed and promised to wait, I gave him Rp 100,000, an amount of money which was enough to pay the cost of my round-trip plus toll charges.

The driver said he would wait for me in front of McDonald's, outside of Terminal II. I promised to meet him before 7 p.m. Unfortunately, I didn't find the taxi there although I called the taxi company three times to inquire after his whereabouts. There was no report about the driver. Finally I left the airport at 7:30 p.m.

I regret that the Blue Bird employee who answered my phone calls did not care what happened to me. The employee should call me to explain the matter.

To the taxi driver, the loss of the money does not really matter much to me. But I deplore your conduct, which has tarnished the company's image.

BUDHIARNAWA

Jakarta