Expensive Japanese spare-parts

Expensive Japanese spare-parts

From Kompas

About two years ago I bought a Sharp automatic washing machine and in March 2003 it broke down. I sent it to the Sharp service center in Makassar, South Sulawesi, but they were unable to fix it.

Finally, I wrote to the Jakarta service center and was notified that the machine's spare-parts had to be imported from Japan at the price of Rp 829,000, plus a Rp 400,000 delivery fee, making the total Rp 1,229,000.

As a customer I expected a reasonable price and requested a discount of around 25 percent, which was rejected. The company's management in Indonesia should serve customers better to avoid disappointment.

NASRULLAH Makassar, South Sulawesi