Executive trains

Executive trains

From Jayakarta

Long years of waiting for improved service from the state railways (Perumka) were finally ended by the launch of executive trains the like of Argo Bromo, Argo Gede and Fajar Utama.

However, Perumka's service in its executive trains has apparently but a short life span and has been a disappointment to train passengers.

If Perumka does not want to be called wanting in its service, its management should respond to the following complaints:

1. On Oct. 17 I traveled in the third wagon of the Fajar Utama Executive. The air conditioner did not function and the passengers had to resort to using fans to lessen the heat.

2. When I wanted to buy a ticket at the Fajar Utama Executive counter in Gambir station, I was told the tickets were sold out. It was strange that when people asked the intermediary railway official, tickets at a higher price were made available.

3. On Oct. 21 I made the return trip from Semarang to Jakarta on the same train. The wagon I was in was in good condition and comfortable. But when the train stopped at Tanjungrasa station hawkers boarded the train to offer their wares. How could such a train be called executive?

Perumka's management should make checks on the spot to improve overall service in order to satisfy their customers.

HARTONO

Address known to the editor