Erratic BCA ATMs

Erratic BCA ATMs

From Kompas

My husband wanted to take out some cash at a BCA ATM in Hero Supermarket, Blok M Plaza, on Sept. 22.

Pressing the button for Rp 500,000 produced no response, despite repeated efforts. Another try, this time for Rp 200,000, yielded the money asked for.

Later in the day, at Makro in Pasar Rebo, a similar machine did not respond to several presses of the button.

At a BCA ATM in Hero's subsidiary in Cijantung, my husband could obtain Rp 400,000, but we were aghast to see that the earlier balance on the withdrawal slip did not tally with the balance quoted after the previous transaction in Blok M Plaza.

On Sept. 25, we went to Bank Central Asia in Salemba to inquire about the balance. The bank showed the same balance as the one mentioned at Cijantung.

I hereby request an explanation from Bank Central Asia's management on the confusing state of my husband's Tahapan account.

To BCA ATM card holders, I would advise to keep withdrawal slips as proof.

MRS. SUSMUMFAATININGSIH

Magelang, Central Java