Ensure Service Standards Maintained During 2026 Mudik Period, Minister of State Apparatus and Bureaucratic Reform Inspects Transport Sector Services

Ahead of the Nyepi and Lebaran holiday periods in 2026, mudik (exodus) travel has begun to pick up pace.

To ensure the smooth flow of mudik 2026, Minister of State Apparatus and Bureaucratic Reform Rini Widyantini conducted a direct inspection of transportation services at Gambir Station in Jakarta on Friday, 13 March 2025.

The inspection was carried out to ensure the readiness of facilities, service systems, and personnel in providing safe, comfortable, and responsive services to the public during the Lebaran transport period.

“Today I visited Gambir to observe public services, because under the public services law, the Ministry of PANRB has been tasked with evaluating public services provided by the government and state-owned enterprises (SOEs),” Rini stated in a press release on Friday.

To ensure services remain consistent, the Ministry of PANRB is collaborating with PT Kereta Api Indonesia (Persero), or KAI, in implementing the Public Service Survey during the Lebaran mudik period.

Rini explained that the survey aims to capture the direct experience of the public regarding the quality of transportation services they receive during the mudik period.

She emphasised that public participation is an important factor in ensuring that public services during the mudik period run optimally.

“This is a survey we conduct together with KAI. So it is very easy to simply scan the barcode and then provide a rating. And this rating will of course become our evaluation for future services,” Rini said.

Rini also invited the public and mudik travellers to participate in providing assessments, suggestions, or complaints through the QR Code Public Satisfaction Survey and the national complaints channel SP4N-LAPOR!

As a concrete step of this collaboration, the public service survey campaign will be set up at various strategic locations, including major stations in Java and Sumatra, areas within trains, and through various communication media owned by KAI.

Through this initiative, it is hoped that the public can play an active role in providing input on the quality of public transport services, so that service providers can make improvements quickly and sustainably.