Embarrassed at department store

Embarrassed at department store

From Pikiran Rakyat

On Aug. 29, the Pikiran Rakyat daily reported the negligence
of a department store's cashier in Bandung whose actions caused
problems for many of the store's customers.

The cashier frequently did not remove the security alarm tags
from customers' purchases. As a result, the security guards of
the store stopped the customers and treated them rudely when the
alarms went off as the customers tried to leave the store with
their purchases.

Among the customers who had this problem with the store's
cashier and security guards, was the Bandung mayor's wife. This
happened when she bought five garments there on Aug. 27.

Because of the problems, my suggestions to the management of
the store are as follows:

All cashiers should be instructed to double-check to make sure
the alarm tag devices on the purchased goods have been removed.

The security guards should also be instructed to act wisely
and fairly in case such a problem occurs. The guards should not
automatically suspect customers of being thieves.

AZIZ TURSISWAN

Bandung, West Java