Education and Infrastructure Remain Challenges for Telemedicine Expansion

The development of digitalisation technology has driven the growth of public interest in telemedicine health services, which connect patients and healthcare professionals through app-based technology via chat, voice calls, or video calls. Halodoc Chief Operating Officer Alfonsius Pratama Timboel stated that technological advancements and competition in healthcare services have spurred the innovation of telemedicine services to meet the public’s healthcare needs. On the other hand, increased digital literacy is still required to boost public awareness of the role of telemedicine. Likewise, strengthening digital infrastructure is still needed to broaden telemedicine’s reach. Halodoc, a telemedicine and telepharmacy application that has been operating for 10 years, continues to develop remote medical consultation and pharmaceutical services for patients. The strengthening of Halodoc’s services not only connects patients with healthcare services but is also reinforced with insurance and corporations within the health ecosystem.