Easy access to JKN programme via BPJS Online

Non-face-to-face services also enhance the efficiency of healthcare administration amid high public demand for JKN services. The Social Security Agency (BPJS) Kesehatan continues to innovate, including ‘BPJS Online’, to deliver fast, accessible, equitable, and quality services for National Health Insurance (JKN) participants. ‘In response to these needs, BPJS Kesehatan consistently introduces digital-based service innovations to simplify JKN administrative processes without requiring participants to visit BPJS offices in person,’ said Irmawati Djoisangadji, Staff for Membership and Premium Collection at BPJS Kesehatan in the Sula Islands Regency, North Maluku Province, in Ternate on Tuesday. Through BPJS Online and other non-face-to-face channels, the public can now access administrative services more quickly, conveniently, and efficiently, anytime and anywhere. This innovation forms part of ongoing quality service transformation aimed at providing a more user-friendly experience for JKN participants. In the Sula Islands Regency, Irmawati noted, BPJS Online usage is optimised to reach communities far from service offices. ‘BPJS Kesehatan in the Sula Islands Regency regularly provides non-face-to-face administrative services via BPJS Online to assist residents with member data updates, new registrations, service consultations, and complaints without needing to visit the office,’ she added. Through this service, residents can connect with BPJS Kesehatan staff using mobile phones or other digital devices. Participants can also use the ‘Mobile JKN’ app for easier healthcare access. The introduction of BPJS Online has been positively received by the public for saving time and costs. The digital transformation by BPJS Kesehatan aligns with government efforts to expand healthcare access nationwide, including remote and island regions. Besides administrative ease, BPJS Kesehatan continues to educate the public on the importance of regular healthcare utilisation and check-ups. Ternate City Government actively supports free healthcare programmes and improved public healthcare access. ‘The presence of BPJS Online in the Sula Islands Regency enables residents to optimally access JKN administrative services without distance or time constraints,’ she said. Irmawati listed several non-face-to-face BPJS Kesehatan channels accessible via ‘Mobile JKN’, including digital card checks, online queuing, member data updates, premium payments, health screenings, and more. Additionally, PANDAWA (WhatsApp-based Administrative Services), non-face-to-face administrative services via WhatsApp at 0811-8-165-165, Care Center 165 for 24-hour information, complaints, and participant administration via telephone.