East Halmahera Civil Servants Benefit from Mobile JKN Digital Services
A civil servant (ASN) in the Civil Registration and Population Office of East Halmahera Regency, North Maluku, Fadli Salim, has found the Mobile JKN service to be both practical and efficient.
“BPJS Kesehatan continues to provide digital service conveniences to improve care quality for National Health Insurance (JKN) scheme members,” Fadli stated at the East Halmahera BPJS Kesehatan office on Monday.
One of the innovations widely utilised by the public is the Mobile JKN application, which allows members to access administrative and healthcare services practically and quickly.
Fadli explained that he originally visited the East Halmahera BPJS Kesehatan office to obtain a physical health insurance card. However, after being informed by staff, he learned that JKN members can now use their National Identity Number (NIK) from their ID card (KTP) or family card (KK) for identification.
“I initially came to print a BPJS Kesehatan card, but upon arriving at the office, staff explained that members now only need to use their KTP NIK or family card for identification. They also informed me about the digital KIS (Kartu Indonesia Sehat), accessible via the Mobile JKN app,” he said.
He noted that using the Mobile JKN app greatly simplifies healthcare processes, particularly for online queuing.
“I am due to seek treatment at a hospital in Ternate City soon. My colleagues have advised that using the Mobile JKN app would be easier, with its online queuing feature reducing waiting times,” he said.
Fadli added that he had previously used the Mobile JKN app but encountered access issues after his registered mobile number changed, leading to forgotten passwords.
Fortunately, BPJS Kesehatan staff promptly assisted him in updating his phone number, restoring app access. He was also informed about the Pandawa service, a WhatsApp-based administrative channel.
“I was greatly assisted as staff updated my phone number directly. Additionally, I was told that membership data changes can now be made via Pandawa without visiting the BPJS Kesehatan office,” he said.
According to Fadli, the most significant benefit is now being able to use the digital KIS when accessing healthcare at referral facilities as per procedure.
“The most important thing for me now is being able to use the digital KIS when seeking treatment in Ternate City as per my referral. I no longer need to carry physical cards or additional documents. Plus, the online queue feature makes the service more practical and efficient,” he explained.
He also hopes that BPJS Kesehatan’s digital innovations, such as Mobile JKN and Pandawa, will continue to be developed to further simplify healthcare and membership administration access for members.
“I hope such access conveniences continue to improve. For members like myself who have used digital services before, this is highly beneficial and convenient. Services become faster, more practical, and less burdensome for participants,” Fadli added.