Duri Station Overcrowded During KRL Disruption, Passengers Call for Revitalisation

Passengers complained about the inadequate capacity of Duri Station in West Jakarta during a KRL Tangerang disruption on Tuesday (26 May 2026). Passenger congestion was observed following a sudden KRL breakdown near Rawa Buaya Station, with build-up persisting until 10:30 PM WIB, particularly in the Tangerang Line Platform 5 area. Alvina urged improvements or major renovations to Duri Station, stating: “Duri Station is worse than Manggarai in terms of crowding. It’s much smaller and cramped, even the platform is narrow, so when incidents like delayed KRLs happen, it gets really bad.” She called on PT KAI Commuter management to be more responsive to public complaints, particularly revitalising the station to prevent repeated crowding in confined spaces during peak hours. “Indeed, she said she had previously lodged complaints via PT KAI’s official social media accounts but had not seen any plans for improvements. Many have complained about this on Twitter. KAI should be more attuned to grievances to improve services. It should be like Tanah Abang — spacious and comfortable,” she added.

Similar complaints about the narrow platform capacity were voiced by Ikhsan (32), who was trapped at Duri Station for 1.5 hours. “The area below was extremely crowded; not everyone could enter at once, so I went upstairs. The intervals between trains were very long,” he said. Meanwhile, Rifai, a commuter heading to Bojong Indah, said he had not observed any major renovations or capacity upgrades at Duri Station in the past five years. “Indeed, he said, Duri Station is a crucial hub for commuters, most of whom live in satellite towns. Many people working in Jakarta actually live in Tangerang. If the transit station for that route isn’t adequate, chaos persists. It may not be as bad as the Green Line (Tanah Abang-Rangkasbitung), but the Brown Line should also be addressed,” he added.