Dukcapil Launches Mobile Service to Restore Civil Documents for NTT Earthquake Victims
The earthquake disaster that struck several areas of East Nusa Tenggara (NTT) has the potential to cause residents’ civil administration documents to be lost, damaged, or rendered unusable. This situation places affected communities in the category of vulnerable populations with regard to civil administration. This refers to Home Affairs Ministerial Regulation Number 96 of 2019 concerning the Registration and Issuance of Civil Documents for Vulnerable Populations in Civil Administration.
Responding to this condition, Minister of Home Affairs Tito Karnavian has tasked the Directorate General of Population and Civil Registration (Ditjen Dukcapil) with coordinating with district and provincial civil registry offices and going directly to the field to assist residents. This coordination is being carried out through the Dukcapil Disaster Response NTT programme from 24 to 28 August 2026. Through this programme, residents can reprint documents such as electronic identity cards (KTP-el), birth certificates, and family cards (KK).
“Reprinting is very easy to do. Why? Because all the data of Indonesia’s 290 million people, almost 98 percent of it, is on the Ministry of Home Affairs server, Dukcapil Kemendagri,” Tito explained in a statement on Friday (21/8/2026). He made the remarks after visiting the evacuation post in Waekokak Village, Aesesa District, Nagekeo Regency, NTT, on Tuesday (18/8/2026).
Tito stressed that this measure is being taken so that residents who have lost or suffered damage to their civil documents can promptly obtain replacements. “In the midst of a disaster, residents must not lose their right to identity and civil documents. Dukcapil is present directly on site to ensure services continue to operate and that residents can quickly, easily and free of charge obtain the civil documents they need,” he said.
Director General of Dukcapil Deploys Directly to Flores
Responding to the Home Affairs Minister’s directive, Director General of Dukcapil at the Ministry of Home Affairs, Teguh Setyabudi, is scheduled to depart for Flores Island, East Nusa Tenggara, on Monday (24/8). Teguh will lead a joint team from the Ministry of Home Affairs with a mission to restore residents’ civil documents lost or damaged by the earthquake, such as electronic identity cards, family cards, and birth certificates.
“We recognise that the Dukcapil team is not a pathfinder unit. We do not have the technical expertise for initial emergency response. However, once the initial phase is underway, civil document matters become crucial so that residents can access various forms of assistance and public services,” Teguh said.
Ditjen Dukcapil will form six service unit teams that will deploy to a number of disaster-affected areas: Team 1: Manggarai Regency; Team 2: West Manggarai Regency; Team 3: East Manggarai Regency; Team 4: Ngada Regency and Nagekeo Regency; Team 5: Ende Regency; Team 6: Sikka Regency. Each team will be equipped with KTP-el recording and printing equipment and other supporting tools to facilitate the issuance and replacement of civil documents.
Emergency Equipment Prepared
To support the mobile service in affected areas, Ditjen Dukcapil has prepared a range of emergency equipment, from electronic identity card printing devices or mobile enrolment units, KTP-el blanks, Starlink satellite communication networks, to supporting equipment for printing civil documents. In the field, the central team will work alongside the NTT Provincial Government and local district civil registry offices. The joint team is divided into several working units deployed to affected locations, including Manggarai, East Manggarai, West Manggarai, Nagekeo, Ngada, Sikka, and Ende regencies.
“In principle, we are present to ensure the state continues to serve its citizens in their most difficult times. Civil documents may appear to be mere sheets of paper, but in a disaster situation, those sheets become the key for residents to rebuild their lives and recover,” Teguh concluded.