Dukcapil Deploys 6 Teams to Restore Residents' Documents in 7 NTT Regencies

Director General of Population and Civil Registration at the Ministry of Home Affairs, Teguh Setyabudi, is leading emergency response coordination following the magnitude 7.7 earthquake that struck Flores, East Nusa Tenggara. Administrative issues have emerged amid the emergency, including lost or damaged documents, displaced residents, and disrupted access to service offices.

Under these conditions, the Directorate General of Dukcapil is taking a proactive approach by deploying personnel, service equipment, and consumables so that document printing can be carried out directly on site. Over four days, from 24 to 27 August 2026, Teguh deployed six service teams to seven affected areas. The seven regencies targeted are Manggarai, East Manggarai, West Manggarai, Ngada, Nagekeo, Ende, and Sikka. This action was taken on the direct orders of Home Affairs Minister Muhammad Tito Karnavian to restore paralysed civil administration services and replace residents’ documents lost or damaged after the earthquake.

“This is also part of the government’s response to ensure that disaster-affected residents can still obtain the civil documents they need. For residents who have lost their electronic ID cards, for example, the document is not merely an identity card. It is needed to access various public services, social assistance, health services, and other administrative needs,” Teguh said in a statement on Tuesday (25/8/2026).

Teguh made the remarks before departing at Soekarno-Hatta Airport on Monday (24/8) morning. In Nagekeo, one of the areas closest to the earthquake epicentre, services were centred at the Aeramo Church post. In Ngada Regency, the team opened services at Nangamese Urban Village, Riung District. On Tuesday (25/8), teams were scheduled to move from the morning to service points. From Nagekeo, some personnel moved to Riung, Ngada, to serve affected residents.

The presence of officers at evacuation sites is important because in a disaster situation residents do not always have the ability or opportunity to visit service offices. Some are still in evacuation tents, while others must deal with damage to homes and public facilities.

The team led by Secretary of the Directorate General of Dukcapil, Hani Syopiar Rustam, operated in West Manggarai Regency. In this area, the team brought one set of electronic ID recording equipment and one set of electronic ID printing equipment. The equipment was used for proactive services. After the service, support was also provided to the local government in the form of two outer blanks for electronic IDs, one ribbon, one film, two reams of paper, and one inkjet printer.

A similar pattern was applied in Manggarai Regency with its capital Ruteng. The team was led by Director of National Population Data Integration, Handayani Ningrum. One set of recording equipment and one set of electronic ID printing equipment were brought to support services in Labuan Bajo and other affected areas. Equipment and service material support was also handed over to local governments so that services do not stop after the central team leaves the location.

In East Manggarai Regency, the team was led by Head of Regional Working Team III, Zefanya Josua Jocom. This area was among those experiencing quite severe impacts, especially in several districts such as North Lamba Leda. The team brought electronic ID recording and printing equipment and handed over support in the form of two outer blanks for electronic IDs, one ribbon, one film, two reams of paper, and one inkjet printer to the local government.

Local Dukcapil offices are the main partners in ensuring services can proceed quickly. The central team helps strengthen the capacity already possessed by the regions, while ensuring the needs of affected residents can be addressed promptly.

For Ngada and Nagekeo Regencies, services were coordinated by Director of Population Administration Information Management, Muhammad Nuh Al Azhar. These two areas received greater support because the team served two regencies at once. Two sets of electronic ID recording equipment and two sets of electronic ID printing equipment were brought to the field. The support was then supplemented with four outer blanks for electronic IDs, two ribbons, two films, four reams of paper, and one inkjet printer. Each regency received material and equipment support according to service needs.

In Ngada, the team coordinated with Regent Raymundus Bena and local government officials. In Nagekeo, coordination was carried out with Regent Simplisius Donatus and officials. Meetings with regional heads were an important part of the movement. This is because civil administration services in a disaster situation cannot stand alone. They must be connected with disaster management posts, regency governments, and local Dukcapil apparatus.

The proactive movement continued to Ende Regency. The team was led by Director of Population Apparatus and Civil Registration Development, Erliani Budi Lestari. One set of recording equipment and one set of electronic ID printing equipment were brought to Ende. The local government also received two outer blanks for electronic IDs, one ribbon, one film, two reams of paper, and one inkjet printer.

In Sikka Regency, services were coordinated by Acting Director of Population Registration and Civil Registration Services, Ahmad Ridwan. One set of recording equipment and one set of electronic ID printing equipment were prepared to serve affected residents. Service material support in the same quantity was also handed over to the local government.

Thus, the Directorate General of Dukcapil’s support does not stop at direct services to residents. There is an effort to ensure that regions still have the ammunition to continue services independently after the central team returns.

The major earthquake that struck Flores caused widespread impacts. Several regencies experienced fatalities, injuries, building damage, and displacement of residents to evacuation sites.