DPRD DKI pushes for OSS reform and PTSP revitalisation to improve services
Jakarta (ANTARA) - The Jakarta DPRD is urging the central government to strengthen coordination with the Jakarta Provincial Government regarding the issuance of business licences through the Online Single LSS (OSS) system.
“The issuance of business licences through the Online Single Submission (OSS) system requires coordination with the Jakarta Provincial Government to ensure that the opening of new businesses does not trigger issues within the community,” said the Deputy Chairman of the Jakarta DPRD, Basri Baco, in Jakarta on Friday.
He stated that the issuance of Business Identification Numbers (NIB) via OSS, which falls under the authority of the central government, often occurs without the knowledge of local governments. Consequently, residents, sub-district heads, district heads, mayors, and the provincial government only become aware of a business’s existence after the building has been erected and operations have commenced.
“So far, there have been many public complaints related to OSS. Suddenly, business premises appear in residential areas, while sub-district heads, district heads, mayors, and even the provincial government are unaware of the process because the NIB is issued directly by the central government through the OSS system,” Baco said.
According to him, this mechanism needs to be improved without hindering the investment climate. The central government may continue to issue NIBs, but the subsequent processes must involve local governments, particularly regarding the issuance of Building Approval (PBG) for business activities.
“It is fine for business actors to process their NIB through OSS. However, for business PBG, there must be coordination and approval from the local government to ensure that the business location complies with spatial planning, does not disturb the surrounding environment, and that potential conflicts can be minimised,” Baco explained.
Without this process, business actors may potentially rely solely on old Building Permits (IMB) which are no longer in accordance with current building permit regulations.
Baco cited the example of a Japanese restaurant in the Jalan Imam Bonjol area, Menteng, Central Jakarta. He noted that the location has long been known as a residential area, so the emergence of a large-scale business raises questions regarding the suitability of its permits.
“If the local government had been involved from the start, they could have checked whether the location is indeed suitable for a business, the environmental conditions, and whether it is near schools, places of worship, or other public facilities. This coordination is vital to prevent future conflicts,” Bulano stated.
Furthermore, he believes that coordination between the central and local governments would create legal certainty for business actors while maintaining a conducive investment climate.
“What we are requesting is not to slow down investment; rather, coordination is needed so that investment proceeds smoothly and social conflicts can be prevented. When conflicts occur, it is the local government that has to handle them, while costs, time, and effort are also wasted,” Baco said.
He emphasised that improvements should not only concern the appearance of buildings but also the restructuring of service workflows so that the public can access services more quickly, comfortably, and efficiently.
“The facilities at Jakarta’s PTSP (One-Stop Integrated Services) are due for a revamp and should be adjusted to the proper service flow, particularly for the 1st, 2nd, and 3rd floors,” Baco added.
He mentioned that revitalisation is particularly urgent for PTSP offices at the sub-district level, many of which have been operating for nearly 14 years. Several facilities in various sub-districts have also experienced a decline in quality and need immediate repair to support excellent public service.
One area he highlighted was the Pegangsaan Sub-district PTSP, which was deemed in need of facility improvements, including service rooms and other supporting infrastructure.
He noted that the condition of guest toilets in several sub-district PTSP offices does not yet reflect a public service standard worthy of a metropolitan city.
Therefore, Baco hopes that the rejuvenation of facilities can be carried out gradually across all PTSP offices, ensuring that the quality of public service continues to improve. Representative facilities, he added, can provide comfort to the public while strengthening Jakarta’s image as a global city that prioritises high-quality public services.