Dismissal and Blacklisting of Online Taxi Driver Following Sexual Harassment and Threats to Passenger

A case of sexual harassment has once again been committed by an online taxi (taksol) driver. A female passenger experienced sexual violence and threats.

The incident occurred in the Central Jakarta (Jakpus) area on Saturday afternoon (14/3). The case came to light after the victim shared her story on social media (medsos), which went viral as it was reposted by several netizens.

The management of the taksol service intervened to handle the victim. They also took firm action against the driver in question.

The victim reported experiencing harassment during her journey from Gambir Station to her hotel, also located in the Jakpus area. The victim claimed she was harassed and threatened by the rogue driver.

The victim resisted and was eventually able to exit the vehicle, rescued by local residents and security personnel. The victim has also reported the incident to the taksol service provider, Grab Indonesia, following the event.

Grab Takes Firm Action Against Taksol Driver Partner

Grab Indonesia has taken firm action against the taksol driver reported for sexually harassing a female passenger. The driver has had his partnership terminated and has been boycotted by Grab.

“Grab has taken decisive action by terminating the partnership with the driver in question after conducting an investigation,” said Director of Trust & Safety and Grab Support at Grab Indonesia, Radhi Juniantino, in a statement received by detikcom on Saturday (28/3/2026).

Grab regrets the case of sexual violence against the female passenger. Grab has also blacklisted the driver, preventing him from partnering again.

“The driver in question has been added to the blacklist for proven violation of the Grab Partner Code of Ethics. With this action, the individual cannot re-partner with Grab,” he emphasised.

He stated that Grab received the report regarding the incident on Saturday (14/3) and immediately followed up in accordance with procedures. Grab continues to communicate with the passenger and provide periodic updates on the handling process.

“Our current focus is to ensure the passenger receives the support needed during this difficult time. Grab has offered and facilitated various forms of assistance,” he said.

The assistance offered includes access to counselling services to support psychological recovery, mobility/transport support with female drivers, personal safety offers for passengers, accompaniment from Grab’s special team during the handling process, and other ongoing support as needed by the passenger.

“We are also committed to continuing to accompany and assist in ensuring the passenger’s condition remains stable throughout the process,” Radhi added.

Terrifying Moment Until the Victim is Saved

The harassment case occurred on Saturday afternoon (14/3) around 15:40 WIB when the victim requested a ride from Gambir Station to an apartment in Harmoni, Gambir. She said the taksol driver initially just engaged in small talk but then the harassment began.

“From the start, he kept trying to chat casually until he started stroking my leg up to my thigh, like asking ‘why are you in Jakarta, with whom, what for?’. It felt like the questions were getting more and more invasive,” the victim said when contacted.

Feeling uncomfortable, the victim recorded a video of the driver’s actions. She said the driver formed negative assumptions because she was staying at a hotel, though it was because she had just arrived from out of town.

She said the driver completed the trip order before reaching the destination. Then the driver committed sexual violence against the victim.

“Not even halfway through the journey, he ended my order, which I didn’t notice. Then he drove into a quiet road, only one lane. That’s where it happened, he jumped to the back,” she said.

The perpetrator then pinned down the victim and took her mobile phone (HP). The victim resisted by hitting the car window. The perpetrator also threatened the victim’s life.

“He demanded my HP password to turn off my location. If not, he would drag me around,” she said.

Then, another car honked repeatedly because it was blocked by the stopped taksol car in the middle of the road. The victim said the car she was in stopped in a back alley of the Harmoni apartment area.

“That’s when people around approached our car. I kept resisting by banging on the window. Then the driver kicked the left door, which opened, and the right door was immediately opened by residents,” she recounted.

The victim then jumped out and sat on the road, and her belongings were removed from the car by residents and nearby security personnel. The taksol driver also briefly slandered the victim.

“Then he fled and said I was a scammer, and in the end, I was secured by the building security guard there,” she said.

The victim claimed to have reported the driver’s actions to the taksol service provider, Grab. However, the victim has not yet decided to report the case to the police.

“I reported this incident to Grab before Eid, even calling directly with the manager,” she said.