Disappointed with Flazz Card Top-Up Process via BCA Mobile

Complaint

I conducted a Flazz BCA card top-up transaction on 27 April 2026, around 21:00 WIB, using the BCA Mobile app. The first transaction was stated as failed, so I performed a second transaction which succeeded, and the Flazz card balance increased from the second transaction. Upon checking my account mutation, the balance had been deducted for the first transaction. I immediately contacted customer service and was asked to upload the Flazz transaction via email to BCA.

On 28 April 2026, I sent the email and uploaded the requested proof, but it was immediately responded that there was no transaction proof. I opened the BCA Mobile app and found that the 27th transaction was recorded as a 28th transaction.

Is it reasonable for the BCA Mobile app to behave like this? First: transaction failed but balance reduced. Second: transaction on 27th but recorded as mutation on 28th?

Abdul

Report Number 1976958541

The above complaint has not yet been responded to by the relevant party.

(wwn/wwn)