Disappointed by postal service

My family in Jakarta sent us (in Ujungpandang) three packages from three different local post offices. All packages arrived in Ujungpandang about a week to four weeks later than the normal time as promised/predicted by the post office employees.

The second package had a hole in it that was obviously made by a rat, and the stuff inside had been bitten. The contents of the third package was also badly damaged, most probably resulting from heavy pressure.

I sent a letter to PT Pos Indonesia complaining about the condition of my packages. But the answer I got from the post office mentioned only the late arrival of the packages for which the company apologized, and completely ignored my complain about the damages. I am very concerned about the unprofessional service of the post office. It is a blatant abuse of customers' rights.

BUGI KABUL SUMIRAT

Ujungpandang, South Sulawesi