Digitalisation of THR Disbursement Service System Speeds Up Payouts

PT Taspen (Persero) has again recorded a notable achievement in serving pensioners and beneficiaries. This year Taspen disbursed the Tunjangan Hari Raya (THR) faster than the ministerial deadline, with 99% of recipients receiving their THR 12 days before Eid al-Fitr. The total THR disbursed amounted to Rp10.5 trillion, reaching 3.2 million beneficiaries nationwide.

To safeguard service quality, Taspen’s President Commissioner Fary Francis personally conducted surprise inspections together with the Directors and the Board of Commissioners at Medan Branch Office and Medan Post Office, Taspen’s payment partners. The visit aimed to ensure pensioners’ services run smoothly and to hear directly beneficiaries’ experiences. Fary said this achievement was driven by the acceleration of administrative processes through corporate transformation. If in 2025 the administration took 3 days, the digitalised service system has shortened it to just 1 day. Consequently, the overall payment process has also accelerated. If in 2025 payments were to be made 10 days before Eid al-Fitr, in 2026 THR payments were made 12 days before Eid al-Fitr, making it among the fastest payment processes the company has undertaken.

Fary emphasised that this acceleration of payments is a manifestation of fulfilling the government’s mandate to provide the best possible service to the people. ‘The directive from President Prabowo is that there must be no late THR payments because it is the right and need of the Indonesian people. We are committed to safeguarding people’s welfare in accordance with the mandate,’ said Fary, who previously served as President Commissioner of Asabri and now also serves as Deputy for Investment and Exploitation at BP Batam.

Since becoming Taspen’s President Commissioner, Fary has driven several strategic breakthroughs within the company, including digital transformation through improved public service delivery and the development of the Taspen Dashboard (TasBoard), a monitoring system that enables the board of commissioners to ensure directions to the directors are acted on quickly and accurately. Fary has also urged Taspen’s Directors to visit the field more often to hear retirees’ complaints and to accelerate the digitisation of service processes to create greater comfort for customers.

In a discussion with a retiree beneficiary, Kasmiwati expressed gratitude for the accelerated THR payment this year: ‘I am grateful that the THR was received faster this year because I have urgent family needs. Alhamdulillah, I can use this for my grandchild’s tuition payments that are due.’ Likewise, Fitri, a retired civil servant, said she was surprised by how fast the THR disbursement was, ‘Taspen notified me that my THR can be collected in cash. Thanks for the President’s directive which ensured our rights are received on time,’ she said.