Digitalisation of Services Key to Jasa Raharja's Faster Response for Accident Victims
Jakarta (ANTARA) - PT Jasa Raharja continues to strengthen its commitment to providing basic protection to the public through fast, accurate and digitally based services. As of May 2026, the company has disbursed Rp1.22 trillion in compensation to victims of road traffic accidents and public transport passengers across Indonesia.
Jasa Raharja President Director Muhammad Awaluddin said that compensation services are a manifestation of the state’s presence in protecting the public. The company is therefore continuing to transform its services so that they are easier to access, faster, and provide certainty for victims and their heirs.
“We want to ensure that every victim and heir receives their rights quickly, accurately and transparently. Jasa Raharja’s presence is not only about providing compensation, but also about delivering a sense of security that the state is present when people face calamity,” said Awaluddin.
As of May 2026, compensation had been given to 55,617 victims, comprising 10,734 who died and 44,883 who were injured. The compensation disbursed reached Rp1.22 trillion, consisting of Rp581 billion for fatalities and Rp641 billion for injuries.
According to Awaluddin, this achievement owes much to the digital transformation the company continues to pursue. One example is the integration of services with hospitals through the JRCare application, allowing the guarantee process for injured victims to be carried out more quickly and efficiently.
As of May 2026, a total of 2,841 hospitals have been connected to Jasa Raharja’s service system. This integration allows administrative processes to run more simply, so victims can receive immediate medical treatment without being hindered by guarantee procedures.
“We believe the best protection is realised not only through fast compensation services, but also through various efforts to prevent accidents. That is why our digital transformation is directed not only at improving service quality, but also at strengthening data-driven transport safety strategies,” said Awaluddin.
This commitment is realised through various transport safety programmes involving the Indonesian National Police, the Ministry of Transport, regional governments, hospitals, academics, communities and other stakeholders.
Between January and May 2026, Jasa Raharja carried out 3,354 transport safety programmes in various regions. These activities included road safety education, safety riding training, emergency first aid (PPGD), accident-prone area mapping, traffic communication forums, and joint operations with relevant agencies.
The company’s transformation has also improved service speed. Death compensation is now settled in an average of about one day and five hours, while the issuance of guarantee letters for injured victims takes an average of four days and eight hours.
Meanwhile, increased public mobility throughout 2026 has influenced the number of accidents falling under Jasa Raharja’s protection. This situation further underscores the importance of collaboration among all stakeholders in building a road safety culture.
“Going forward, we will continue to strengthen synergy with various ministries, agencies, regional governments and communities so that preventive efforts become more effective. Jasa Raharja’s success is measured not only by how quickly compensation is disbursed, but also by our contribution to reducing accident risk through education, collaboration and strengthening a transport safety culture,” said Awaluddin.