Digital Payments Become New Engine for Strengthening MSME Economy in Transformation Era

The transformation of the digital economy in the regions continues to show acceleration, in line with the increasingly widespread adoption of non-cash payments and growing collaboration between regulators, industry players, and micro, small, and medium enterprises (MSMEs). Strengthening the digital payment ecosystem is becoming a crucial foundation for accelerating more inclusive economic growth while enhancing the competitiveness of MSMEs in the digital era. This momentum was visible during the Karya Kreatif Mataraman (KKM) & DIGIMAFEST 2026 event organised by Bank Indonesia (BI) in Kediri. The event brought together various stakeholders to encourage the acceleration of digital transformation through strengthening financial literacy, expanding the use of secure digital payments, and developing technology-based financial service innovations. One digital payment service provider, ShopeePay, participated in the activity as part of its commitment to supporting MSME digitalisation, strengthening financial literacy, and expanding the adoption of secure digital payments. Carrying the theme ‘Digital Synergy and Innovation for Sustainable Economic Acceleration’, this activity served as a collaborative platform for regulators, digital payment service providers, MSME players, and the public to accelerate the digital economic transformation in the regions. In line with this spirit, the adoption of digital payments in the Kediri area continues to show a positive trend. In recent months, the number of active ShopeePay QRIS users in Kediri City and Regency grew by more than 70%. This achievement reflects the increasing public trust in digital payments as well as the wider utilisation of QRIS in daily economic activities. President Director of ShopeePay Indonesia, Eka Nilam Dari, stated that a sustainable digital economic transformation can only be realised through strong synergy among all stakeholders. ‘We believe that digital payments not only facilitate transactions but also open wider access for MSMEs to continue growing and actively participate in digital economic growth. Therefore, ShopeePay continues to support various BI initiatives aimed at expanding digital payment adoption and creating an increasingly inclusive and sustainable digital ecosystem,’ she said. She added that the increasing use of digital services must also be balanced with education on transaction security so that the public can utilise financial technology safely and responsibly. As part of the KKM & DIGIMAFEST 2026 series, ShopeePay presented an interactive booth providing education on the benefits of digital payments, safe transaction practices, and the importance of using digital financial services wisely. The company also participated in an educational talk show titled ‘KLIK AMAN: Smart Financial Women, Safe in the Digital Era’ with Bank Indonesia and the Financial Services Authority (OJK). The session highlighted the importance of financial literacy and consumer protection amidst the increasing adoption of digital financial services. Furthermore, support for MSME digitalisation is also realised through various payment innovations, including NFC-based QRIS Tap and cross-border QRIS. These innovations help business players reach more customers, improve operational efficiency, and simplify transaction recording. In addition to expanding digital payment access, the company continues to strengthen education on transaction security. Through educational sessions during the event, the public was invited to recognise various digital crime modes such as phishing, social engineering, OTP misuse, and fake customer service modes. Participants also received guidance on the importance of maintaining the confidentiality of PINs and OTPs, as well as quick steps to take if an account is suspected of being misused. This commitment is supported by the implementation of a multi-layered security system, ranging from data encryption, Know Your Customer/Merchant (KYC/M) processes, a Fraud Detection System (FDS), periodic user data updates, Anti-Money Laundering (AML) monitoring, to routine cyber patrols to help prevent various illegal activities, including transactions related to online gambling. User protection is also strengthened through periodic security audits and the implementation of two-factor authentication (2FA) using a One-Time Password (OTP) for the PIN creation and change process. ‘Through collaboration with BI and various other stakeholders, ShopeePay affirms its commitment to continue delivering innovations that expand access to digital payment services, strengthen consumer protection, and support the growth of Indonesia’s digital economy that is increasingly inclusive, safe, and sustainable,’ concluded Eka.