DHL's money-back guarantee

JAKARTA (JP): PT Birotika Semesta/DHL Worldwide Express launched on Tuesday a new service called The USA First's Service Guarantee that promises door-to-door delivery of any shipment from a number of major cities in Indonesia to the United States in two days.

The service, supported by a money-back guarantee, has been introduced as part of what DHL calls its ongoing commitment to customers and to all Indonesian exporters to meet the demand for faster, more reliable and secure deliveries.

Brett Turner, a technical advisor to PT Biromatika Semesta/DHL Worldwide, said that the company would offer a full refund for any shipment to the U.S. under the service that takes more than two days. (hen)