DGIP Resolves 104 Intellectual Property Disputes Through Mediation
The Directorate General of Intellectual Property (DGIP) of the Ministry of Law is continuing to optimise alternative dispute resolution for intellectual property (IP) through a mediation mechanism via the Online IP Infringement Complaint system, known as e-Pengaduan. Between 1 January 2022 and 20 May 2026, the DGIP has resolved a total of 104 IP mediation requests.
This step is part of the DGIP’s commitment to providing IP law enforcement services that are fast, effective, and easily accessible to the public. Beyond resolving disputes, the mediation mechanism is also expected to increase public awareness regarding the importance of protecting intellectual property, including works, innovations, and creativity.
The Director General of Intellectual Property, Hermansyah Siregar, stated that mediation is a vital instrument in creating a conducive IP protection climate while providing legal certainty for all parties. “Resolving disputes through mediation provides a more effective and efficient space for dialogue. The DGIP continues to encourage the public to protect their intellectual property through recording and registration to ensure their rights have legal certainty and to avoid potential infringements,” Hermansyah said during an interview in Jakarta.
According to DGIP data, mediation requests are dominated by copyright and trademark disputes. In 2026 alone, up to 20 May, 11 mediation requests were recorded, with 10 cases still in progress and one completed. Overall, the majority of the 104 mediation requests since 2022 have been successfully resolved through mediation.
The Director of Law Enforcement, Arie Ardian Rishadi, explained that handling mediation requests through the online system is a crucial means of accelerating IP dispute resolution in a transparent and measurable manner. “Through the Online IP Infringement Complaint system, the mediation process can be handled more effectively, from the submission of requests and administrative checks to the appointment of mediators and the drafting of mediation result reports. However, if mediation fails to reach an agreement, the law enforcement process will proceed in accordance with applicable regulations,” said Arie.
All stages of the mediation application process are conducted systematically and documented electronically. Applicants can request mediation, either without a prior complaint report or based on reports already registered with the DGIP, via the official website. The process involves submitting personal data, a brief description of the work, and details of the alleged infringement, alongside supporting evidence.
Following an administrative review of the documents, the DGIP appoints a certified mediator from either the DGIP or Regional Offices of the Ministry of Law. The mediator conducts pre-mediation, including clarifications and scheduling, leading to a settlement agreement if a consensus is reached. The entire process is targeted to be completed within a maximum of nine working days.
Through this mechanism, disputing parties can achieve mutually beneficial solutions without undergoing lengthy legal proceedings. The DGIP encourages the public to utilise mediation as a rapid and effective alternative and urges early registration of intellectual property to secure exclusive rights and minimise the potential for future disputes.