Deceived by a furniture trader

Deceived by a furniture trader

From Kompas

In June 2001, we bought a furniture set for our bedroom, a TV cabinet and bookcase from Decho Artistica represented by Ir. Deborah Rosanti residing in Taman Permata Buana at Jl. Pulau Selayar I Blok JI/12 A, Jakarta.

In August 2001, the order was delivered but in an incomplete condition as door handles and keys were not available. There weren't even any partitions installed in TV cabinet and bookcase. When asked, the deliveryman said that the items would be sent a few days later. At that time, he asked us to settle the payment, and without any suspicion, we paid the complete amount.

However, after that we did not hear from Decho Artistica. Our efforts to contact Ibu Deborah via her home phone were to no avail. Her cellular phone was usually inactive or she did not answer it. We even tried going to her house and had to wait almost two hours to meet her and she promised that it would be settled. The following day, some people came to install the door handles but not the partitions and doors for the bookcase as they hadn't been made yet and they had to re-measure them. We then started to suspect that something was wrong with the business.

After waiting for almost 11 months now, they haven't done anything, although, according to the workers, the work can be finished in one day. Knowing that, we have given up hope.

MEDYANA

Jakarta