Danzas: Leading international logistics provider in Indonesia
Danzas: Leading international logistics provider in Indonesia
After ten years of operation in Indonesia, freight forwarding and logistics provider PT Danzas Saranaperkasa, a subsidiary of the Swiss-based Danzas Group and the logistics subsidiary of Deutsche Post World Net, has a strong customer following for its excellent forwarding and logistics services.
Danzas has seen significant progress in Asia Pacific, including in Indonesia, over the past years, especially following the Group's move to integrate with Air Express International (AEI), the world's largest air freight forwarder."We have seen a significant increase in terms of size and product offerings," Technical Advisor of Danzas Saranaperkasa, Chris Remund said.
As part of its commitments to provide best-in-class service to customers, Danzas plans to expand its networks and geographic coverage in Indonesia by establishing up to 10 additional offices over the next two years. "We intend to closely collaborate with our sister company DHL Worldwide Express, who already operates an extensive network with more than 60 offices across the country," Remund said.
Currently, Danzas operates offices in Jakarta, Surabaya and Semarang. Despite the economic downturn five years ago, logistics providers remained in brisk business. "Import markets in the country have been reduced by the economic crisis by as much as 70 percent, but exports have seen an incredible boom, partly due the weakening of the Rupiah." he said. "What we have found is that despite the crisis, the forwarding and logistics market still offers tremendous opportunities," he added. The potential for forwarding and logistics market in Indonesia is behind Danzas's move to expand the network in the country. Danzas's strong presence in Indonesia is in line with the Group's global business strategy to further grow a worldwide logistics network.
Founded in 1815, the Danzas Group has undergone big changes in the last four years, especially after being acquired by Deutsche Post World Net (DPWN), Germany's mail service company in 1998. Under the umbrella of the Deutsche Post World Net, Danzas has become the world's leading provider of IT-supported logistics solutions. Danzas presently employs 43,000 staff across 800 offices in over 150 countries. The merger with AEI has made Danzas the number one in airfreight.
Danzas is also well recognized as one of the world's top three providers of ocean freight services and project forwarding. In Indonesia, Danzas has been providing customers with sea and air freight services, targeting companies engaged in international export and import activities. In parallel with the Group's strategy in which quality and customer service take center stage, Danzas has undergone consolidation by carefully selecting only a handful of partners, such as shipping lines and airlines, "to allow a closer relationship and above all to ensure the safe delivery of goods," Remund said.
Beside the geographical expansion for the air and ocean freight products he sees big potential in customer specific supply chain management for inbound, outbound and reverse logistics including warehousing, value-added and financial services. Through their Solution business Danzas already occupies a leading position among customers in the Electronics, Telecommunication, Fashion and Fast-Moving-Consumer-Goods Industry. The advantages of concentrating on core-competencies and outsource services such as logistics have yet to be fully recognized in Indonesia. Continuing globalization, the opening of new markets (AFTA) and the growing pressure to control costs and provide better customer service will however create a big demand for customized logistics concepts, making Danzas the outsourcing partner of choice.
Efforts are also underway to optimize the cooperation with DHL Worldwide Express to create the true one-stop shopping offering.
Like other customers worldwide, Indonesian clients can benefit from Danzas leading edge IT systems. Keeping up to date with the latest and best technology is one of Danzas major success factors. Global systems that manage the transportation functions and provide visibility of shipments throughout the supply chain as well as the capability to connect to its customers are vital aspects of the groups' IT strategy. The global monitoring system, for instance, allows customers to follow the shipment, to know where the goods are located and to immediately detect if there are exceptions happening.
"Our customers rely on us to operate according to the highest IT standards," he said. "There is a huge IT back up. This naturally includes article traceability and data processing in order to guarantee full transparency and control throughout the supply chain. In principle, systems are constantly adjusted to customers need," Remund said convincingly.
Customer satisfaction has top priority at Danzas. "We consistently realign our products to market conditions and customer needs," Remund concluded.
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