Customs and Excise Enhances Service Effectiveness at Tanjung Priok Port
Tanjung Priok Customs and Excise continues to strengthen efforts to accelerate the completion of physical inspections of red-lane import containers, as part of its commitment to improving the quality of customs services.
Various strategic measures have been implemented to speed up the inspection process whilst maintaining effective supervision of imported goods entering through Tanjung Priok Port.
Head of the Tanjung Priok Customs Office, Adhang Noegroho Adhi, explained that accelerating services is one of the main focuses in responding to the needs of service users and supporting the smooth flow of national logistics.
According to him, optimisation of human resources (HR) and refinement of work processes continue to be carried out so that inspection services can run faster, more effectively, and provide certainty for businesses.
“We continue to optimise our resources and work processes so that inspection services can run faster and more efficiently,” Adhang said in a written statement on Monday (13/7/2026).
As a concrete step, Tanjung Priok Customs has increased the number of goods inspection officers through the Operational Work Assistance (BKO) mechanism, both from within the office and from other Customs and Excise work units.
The additional personnel are intended to increase service capacity and speed up the completion of containers still awaiting physical inspection.
Beyond strengthening human resources, Tanjung Priok Customs has extended service hours by carrying out physical inspections into the evening. This policy is expected to reduce inspection queues and speed up the release of goods from the port area.
To improve operational efficiency, Tanjung Priok Customs has applied a clustering system for inspectors’ work areas and made a number of procedural adjustments in the field. This step is designed to accelerate the inspection flow without reducing the quality of supervision and compliance with applicable regulations.
In practice, physical inspections can still be carried out even if the importer or Customs Service Management Company (PPJK) is not present within one hour of the container being declared ready for inspection.
The inspection is conducted by Customs officers witnessed by the Temporary Storage Place (TPS) operator, in accordance with prevailing regulations. This policy is one of the efforts to prevent delays in the inspection process due to the absence of the relevant parties.
Nevertheless, the success of accelerated services does not depend solely on Customs’ efforts. The support of all parties involved in the logistics service chain is also an important factor in ensuring a smooth inspection process.
The completeness of documents, the readiness of goods for inspection, and the availability of adequate inspection locations are aspects that also determine the speed of service completion.
Adhang emphasised that synergy between Customs, importers, PPJKs, TPS operators, and all stakeholders is the key to achieving increasingly effective and efficient services. “We are committed to continuously providing the best service through increasingly effective business processes. We also invite all parties involved to continue strengthening synergy and playing an active role in supporting service acceleration so that the inspection process can run more optimally,” Adhang concluded.
Through the various improvement measures carried out on an ongoing basis, Tanjung Priok Customs hopes that the physical inspection of red-lane import containers can be completed more quickly, thereby supporting the smooth flow of goods, improving service certainty, and strengthening the competitiveness of national logistics.