Cross-Agency Synergy in Accelerating Government Digital Transformation

The government’s digital transformation must be driven in a structured and sustainable manner, ensuring that every initiative is interconnected and does not operate in isolation. On various occasions, Indonesian President Prabowo Subianto has emphasised that digitalisation is not merely a modernisation of systems, but an instrument to improve efficiency, curb budget leakages, and ensure that aid and subsidies reach their intended targets. Minister for State Apparatus Utilisation and Bureaucratic Reform (PANRB) Rini Widyantini stated that cross-agency cooperation is key to the successful implementation of Digital Public Infrastructure (DPI), particularly for priority use cases in social protection (perlinsos). “This joint effort represents the successful application of DPI in the priority social protection use case, which has completed the digital identity and data exchange components. Next, it will proceed to digital payments for more optimal distribution,” she said in a press release received by Kompas.com on Thursday (23/4/2026). The statement was delivered by Rini at the Government Digital Transformation Acceleration Committee (KPTDP) Meeting in Jakarta on Wednesday (22/4/2026). Rini explained that cross-sector orchestration must be continuously strengthened through the role of KPTDP and coordinating ministries in driving the digital transformation of various strategic government programmes. Through these steps, digital services are expected to be integrated into the lifecycle of society, so they no longer operate separately but are interconnected. In addition, adjustments to several regulations are needed to ensure that digital transformation runs optimally. This transformation is expected to significantly streamline business processes, enhance accountability and transparency in social assistance (bansos) distribution, and enable the public to access services independently. Rini also emphasised the importance of strengthening piloting regulations as a controlled innovation space that can be expanded to other use cases, in line with the preparation of the Presidential Regulation Draft (Perpres) on Digital Government as a game changer. Meanwhile, KPTDP Chairman and Presidential Special Advisor for Government Digitalisation and Technology, Luhut Binsar Pandjaitan, assessed that the ongoing cross-agency collaboration demonstrates positive progress. KPTDP has conducted a pilot of social assistance digitalisation in Banyuwangi Regency, East Java, and is preparing to expand implementation to 42 regencies/cities. Overall, the pilot implementation is running well. Currently, the objection stage has been carried out with 9,639 family card (KK) submissions, of which 7,166 KK were successfully submitted. Furthermore, the government’s digital transformation must be balanced with strengthening security systems by the National Cyber and Crypto Agency (BSSN) to protect public data. The development of digital identity, data exchange, and digital payments is also being continuously strengthened as part of DPI. Therefore, cross-agency coordination needs to be continuously enhanced so that the acceleration of transformation can run optimally. This is marked by a reduction in the targeting error rate (exclusion error) for recipients of the Family Hope Programme (PKH) from 77.7 percent to 28.2 percent. “The social assistance digitalisation pilot will be meaningful if the targeting and distribution stages are successfully implemented. Expansion to 42 regencies/cities must consider technical readiness and regulations that cover all stages, namely targeting and distribution,” said Saifullah.