Consumer Complaints

Consumer Complaints

Indonesian Consumer Foundation (January-March 1997)

No. Type of commodity Total # of cases % ------------------------------------------------- 1 Electricity 6 3.7 2 Hotel/Tourism 8 5 3 Medicines/Cosmetics 5 3.1 4 Housing 21 13.2 5 Electronics 16 10.1 6 Food 15 9.4 7 Contest prizes 3 1.8 8 Household appliances 4 2.5 9 Pesticides 1 0.6 10 Telephone 18 11.3 11 Transportation 8 5 12 Banks/Financial services 22 13.9 13 Mail/Giro 3 1.8 14 Insurance 1 0.6 15 Automotives 5 3.1 16 Advertising 1 0.6 17 Supermarkets 12 7.5 18 Clothing 3 1.8 19 Medical services 2 1.2 20 Bottled water 2 1.2 21 Others 1 0.6 22 Books 1 0.6 ------------------------------------------------

Total 158 100

Source: YLKI