Consumer Complaints

Consumer Complaints

Indonesian Consumer Foundation (January-March 1997)

No. Type of commodity Total # of cases %
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1 Electricity 6 3.7
2 Hotel/Tourism 8 5
3 Medicines/Cosmetics 5 3.1
4 Housing 21 13.2
5 Electronics 16 10.1
6 Food 15 9.4
7 Contest prizes 3 1.8
8 Household appliances 4 2.5
9 Pesticides 1 0.6
10 Telephone 18 11.3
11 Transportation 8 5
12 Banks/Financial services 22 13.9
13 Mail/Giro 3 1.8
14 Insurance 1 0.6
15 Automotives 5 3.1
16 Advertising 1 0.6
17 Supermarkets 12 7.5
18 Clothing 3 1.8
19 Medical services 2 1.2
20 Bottled water 2 1.2
21 Others 1 0.6
22 Books 1 0.6
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Total 158 100

Source: YLKI