Constitutional Court Hearing on Expired Internet Quotas: YLKI Says It Is Among the Top Ten Consumer Complaints

JAKARTA — Rio Priambodo, Executive Secretary of the Indonesian Consumer Foundation (YLKI), said that the telecommunications sector, particularly relating to expired quotas, is among the top ten sectors complained about by the public.

“In 2025, the communications sector received by YLKI amounted to 106 consumer complaints, making it one of the sectors most frequently complained about to YLKI and placing it in the top ten consumer complaints,” he told the Constitutional Court (MK) in a hearing on Thursday, 21 May 2026.

Rio gave the statement in the hearings for case numbers 33/PUU-XXIV/2026 and 273 and case number 273/PUU-XXIII/2025 concerning the material test of Article 71(2) of Law No. 6 of 2023 on Job Creation in conjunction with Article 28 of Law No. 36 of 1999 on Telecommunications, which relates to rules on expired internet quotas.

The first complaint concerns a 50 GB quota expiring before the active period ended.

On 19 April 2026 at 21:00 WIB, a consumer bought a 50 GB data package with an active period until 17 May 2026.

However on 1 May 2026, the data quota expired without prior notice.

Another example involved the first package expiring due to the order of use being incorrect.

On 1 January 2026, the consumer topped up 60 GB for 30 days ending 31 January 2026.

On 9 January 2026, the consumer topped up a further 58 GB for 30 days valid until 8 February 2026.

Rio said that operators prioritise using the second package with the longer validity period rather than exhausting the first package first.

The final complaint involved 32 GB expiring automatically when recharging on the same day.