Compliments to PT KAI

On Oct. 22, I boarded the "Argo Gede" at Gambir railway station, leaving for Bandung at 6:10 p.m. I put my briefcase and hand bag on top in the luggage compartment.

Some time after leaving the station, about 15 minutes after the ticket check, the two ticket agents, Poppy and Leni, came back to ask if I was missing a bag. I checked and sure enough my briefcase was gone. They assured me that the briefcase was secure. I followed them to the service compartment where I was told that the briefcase had been retrieved from a thief as he was leaving the train in Gambir.

A gentleman joined the conversation and assured me that he had called Gambir and Bandung station manager and that the briefcase would be sent with the next train and delivered to my Hotel in Bandung. Only later I found out that this gentleman was the President Director of PT Kreta Api (Persero).

I'd like to express my sincere appreciation and highly compliment all the people involved in the recovering of my briefcase. The briefcase was delivered the same evening without anything missing.

A great job. A big thank you to PT Kreta Api and all the people involved.

CHRISTIAN SCHILD, Jakarta