Complaints against KAI

Complaints against KAI

From Koran Tempo

As a commuter and one of the many regular users of services offered by PT Kereta Api Indonesia (state-run railway company), I feel compelled to complain as the following events prove how customers are neglected.

On Oct. 6, the train plying the route between Tebet and Universitas Indonesia took more than two and a half hours instead of the usual 20 minutes.

On Oct. 18, all passengers on a train I was traveling on, which was destined for Bogor, were transferred to another train and returned to Kota station in Jakarta. We were packed into overcrowded train cars that kept stopping every ten minutes. The last straw came when the train stopped 200 meters short of Universitas Indonesia station.

The comfort of passengers seems to be of little concern to PT KAI, it never even attempts to inform passengers about the reasons behind all these problems. Such courtesy should be the least one could expect.

HERINA YUSI PRIYANTI

Jakarta