Complaint on Garuda

Complaint on Garuda

Welcome aboard! Garuda Flight 664 due to leave Jakarta on Dec. 25 at 15.15 was not to depart until 16.45, compliments of the very diligent national airline...Of course, passengers were on board and dutifully greeted by the crew, but left steaming on the tarmac due to the "occasional" failure of the AC system.

First the captain was to apologize for the late arrival of the manifest, then the late arrival of some incoming international passengers (who actually never materialized, if they ever existed), then for some unexpected "cargo," then....all of you who have been flying this lovely airline got the answer to the last part of the riddle..."technical problems." They were finally fixed -- we hope -- but then the generators to start the engines again were nowhere to be found.

Last but not least, on Jan. 1, our Garuda 683 flight was supposed to leave Denpasar for Jakarta at 16.45, it did not depart till 19.30. If Sempati can fly on time, why can't Garuda?

MRS. BONIN

Jakarta