Compaq disappoints

It all began in August of last year, when I bought a Compaq laptop Presario 17565 at Fuji Image Plaza in Plaza Indonesia.

At the beginning of December, I discovered a defect in my computer screen. So I went to Customer Services at the Standard Charter Building in Jakarta on Dec. 19, mindful of the Idul Fitri holidays.

I was very disappointed and dissatisfied with the classic answer from the company representatives -- that the defect (in this case, physical damage) was caused by the owner. The laptop screen, they said, sustained damage when it crashed while I was using it.

I think every laptop owner knows how to take care of such a precious thing such as a laptop computer. Compaq has truly disappointed me.

DR. IWAN HARDJONO

Jakarta